100% Matching Food Credit with first order100% Matching Food Credit with first order100% Matching Food Credit with first order
 
 

Call the Legendary Services Team:

1-87-POLKADOT(1-877-655-2368)

8:00 am – 5:00 pm (MST)
Monday – Friday


Our office is closed on the following days:

  • January 1st, 2017
  • May 29th, 2017
  • July 4th, 2017
  • September 4th, 2017
  • November 23rd – 24th, 2017
  • December 22nd – 25th, 2017
  • January 1st, 2018
  • Send us an Email

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    Chat with us Live

    Our Legendary Member Services Reps are available to chat with you live, Monday – Friday, 8am – 5pm MST.

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    Request A Product

    Looking for a product that we don't carry? Fill out this form with as much detail as you can and we'll look into it.

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    General Questions

    Green PolkaDot Box is a national aggregator of CLEAN foods and developer of state-of-the-art web and fulfillment services. Our store is part of a national organization of Health Merchants that are powered by the Green PolkaDot Box ecommerce platform and operating infrastructure. Green PolkaDot Box is working together with our store and others to build the largest, most influential "buying collective" in America to accomplish the following objectives:

    1. Eliminate the "organic deserts" that exist through rural and urban America allowing everyone access to "clean" organic foods.
    2. Make clean organic food available to all health-minded consumers at affordable prices.
    3. Educate the public about the links between diet and disease, motivating them to seek out healthier, clean organic alternatives. We know that, through truthful education, we can influence the buying decisions of our family members, friends and neighbors. We can reverse the ravaging effects of chronic disease that are devastating our aging population and protect our children from the debilitating consequences of processed and genetically modified foods.
    4. Eradicate the distribution and sales of GMO and other contaminants that are currently so pervasive in our food supply.

    When we use the phrase “…most influential buying collective,” we're referring to building massive bargaining power by combining the purchases of millions of consumers. This is essential because without the purchasing might of millions of like-minded consumers we won't be able to influence food producers, growers or manufacturers to change how they currently do business, producing and selling contaminated foods. Until we can unite together in collective bargaining power with one voice to insist that our foods are clean and safe, we will be forced to rely on the status quo and good will of agribusiness, government regulatory agencies, higher education systems and the medical establishment to make changes. In other words, things would NEVER change!

    "CLEAN food" means certified organic and other healthy foods of all varieties that are verified to be free of GMO and any other contaminants including, pesticides, herbicides, toxins and synthetics.

    We will never knowingly offer products that contain GMO. Currently, we offer manufacturers' and producers' products that are both Non-GMO Project verified and "self-claimed" GMO free working towards third party verification. We endeavor to work with manufacturers and growers that produce certified organic foods.

    • As a customer, you will enjoy America's best GMO-free and organic foods and other healthy products, delivered right to your door, at the lowest prices--guaranteed.
    • You will have access to the top name healthy food brands you know and trust.
    • You will enjoy lower prices and potentially save hundreds to thousands of dollars each year.
    • You will have access to additional education about healthier lifestyles for you and your family.
    • You will frequently receive extraordinary discounts and values on popular products we offer further lower your grocery bill.

    Unfortunately, we are currently only shipping within the United States. We have received widespread interest from viewers in Canada. It is possible that sometime in the future we will expand outside of the U.S. We hope you will stay connected so that we can update you when this option becomes available.

    We are working on it and hope to notify you about any new developments.

    We evaluate and deal with customer situations and requests for product returns on a case-by-case basis. As a general policy, our store is committed to provide such a high level of service that Member complaints are not necessary. In the rare case when a customer is dissatisfied with our products or services for any reason, we will do everything reasonably possible to satisfy and retain the trust of that customer. Individuals who shop at our store are encouraged to immediately contact the Legendary Services department via our website to discuss any problems that may arise. Product refunds to customers are given in the form of instant Purchase Credits to their account; however a customer must confirm that the product received matches the product listed on the shipping invoice. Failure to notify the Company of any shipping discrepancy or damage within seven calendar days of receipt of shipment will cancel the customer’s right to request an adjustment.

    A Carnegie Mellon study found that online shopping is 35% less environmentally harmful compared to the traditional local retail model. Amazon calculates that they use 1/16 of the energy compared to other companies to get the same product to the consumer. A significant portion of a product's potential carbon footprint is caused by the consumer driving to the local retail store to pick it up. This is called the "last mile", the last leg of the journey. Having one large truck on the road with several deliveries in the same area is less environmentally harmful than having hundreds of cars driving a half an hour (or more!) round trip to their local co-op or health food store. Plus, if you choose to purchase all organic and non-GMO foods…that lowers your carbon footprint significantly!

    Out of Stock Policy

    Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock when the order is fulfilled. In this event, we make every effort to contact you by email immediately to notify you that your out-of-stock item will not be included in your shipped order. The email will also provide you with information regarding a credit back into your account for use on your next order.

    Product Questions

    We are happy to inform our members that we are committed to carrying only GMO-free products on our site. For this reason, we do not have a specific "Non-GMO" dietary badge. However, we have designed various dietary badges to differentiate products, including a badge for all products that are Non-GMO Project verified. We want to provide our members with all the information they need to be confident that they are purchasing the healthiest and safest products on the market, free of GMOs and other harmful ingredients. We plan to carry the largest variety of organic, non-GMO foods at discounted prices at our store!

    Not all of our products are certified organic. For this reason, we have created labels (the small circle icons with different symbols inside) for each product. Each attribute (whether it is organic, gluten-free, vegan, kosher, etc.) is represented by an icon. By placing the cursor over any of the symbols, you can view a description of that attribute. After searching for a specific item, you can click on "Dietary Needs" at the top of the page and modify your search by selecting the characteristics that are important to you. In this way, we hope to be able to accommodate all of our members and their various dietary lifestyles!

    We are constantly adding new brands. We hope that we will eventually be able to accommodate all dietary lifestyle needs with a comprehensive selection of the very best products! Customers are encouraged to make product suggestions that will then be passed on to our Board for review. Please feel free to share with us any other products that you would like to see available on the website. You can send those recommendations by clicking the "Request-a-Product" link in the footer of the website or through our “Legendary Service” page.

    Shipping and Ordering Questions

    “Low Price Guarantee”means the policy of the Company to credit the Account of the Health Merchant or a Customer with the difference between the price at which the Health Merchant or a Customer purchased a Product on the Website and the verified price of that same item on another online store within the seven-day period before and the seven-day period after the purchase on the Website on thecondition that such lower price is not a sale price or special promotionor that the item is not sold on Amazon.com by a membership club that charges a monthly or annual membership fee.

    Nationwide "General Good" orders (containing only dry goods) will be processed within 24 hours of the following business day, with the exception of holidays. After the order has processed, it will be shipped. Please note, our warehouse is not open over the weekend.

    • Western States:
      • Currently, we are able to ship orders containing refrigerated/frozen goods anywhere within a 2-day ship from our warehouse in Utah. These orders will be processed and shipped daily through Wednesday to ensure delivery by the weekend.

    For a limited time : get FREE shipping on orders that are $50* or more in the continental U.S. with a Lowest Price Guarantee. Orders less than $50 are billed as follows:

    • Orders less than $50 = $3.95

    For any orders weighing more than 63 lbs. a $5.00 surcharge will be applied for each 63 lbs in weight over the limit. Orders containing refrigerated/frozen products are currently restricted to areas within 2 day shipping from Utah and are charged an additional frozen surcharge as indicated below.

    We use a tiered Frozen Surcharge to offset the additional costs for packaging the Frozen/Refrigerated product line. This is an additional charge to the standard shipping fee. The calculation is based on the cubic inches of the insulated box used to ship the order from small to large. The more cubic inches used the lower the cost. The tiered charge is calculated as follows:

    • Small box (up to 700 cubic inches) = $9.99
    • Medium Box (up to 1500 cubic inches) = $7.99
    • 2 Medium Boxes/ Large Box (up to 2300 cubic inches) = $4.99
    • Large Box plus (2301 cubic inches and above) = $0.00

    Note: This surcharge cannot be off-set with any “Free Shipping” coupons or promotions.

    These 100% recyclable boxes, earth friendly insulation liner and gel packs ensure your refrigerated and/or freezer items arrive in top condition to your door.

    *The $50 minimum is net or adjusted subtotal of the order after all discounts, coupons and credits have been applied.

    There is no minimum order requirement to purchase any products listed on our website. All products are shipped from our Utah warehouse with shipping and surcharges applicable.

    Currently, the Green PolkaDot Box only allows persons residing in the United States of America or Puerto Rico to become Members and place orders. Therefore, we do not ship outside the U.S. or Puerto Rico right now.

    We do ship to Hawaii, Alaska, and Puerto Rico via USPS Standard Post (delivery can take up to 3 weeks). Orders to Hawaii, Alaska, and Puerto Rico, we charge the full calculated USPS shipping rate and are not eligible for Free Shipping

    We currently use FedEx, UPS and USPS delivery services to ship to the continental U.S. We utilize USPS Standard Post to ship orders to Hawaii, Alaska and Puerto Rico. It is possible that we may find other shipping options in the future.

    For customers who reside in Utah, a sales tax will apply to their order. For orders outside of Utah, there will be no sales tax.

    Your credit card will be charged immediately following the checkout and purchase of your items.

    Currently, we do not have the option of shipping to APO/FPO/PO boxes; but, we are hopeful that this will become a reality in the future. Stay tuned for updates.

    Due to our warehousing logistics, once an order has been placed, we are unable to add or subtract items from an order. We can, however, cancel an order within 1 hour of the order being placed (Please see “Can I cancel my order”).

    If for any reason a customer needs to cancel an order, we will do everything within our ability to accommodate the request. We ask that customers let us know within 1 hour of placement for us to complete a cancellation. Outside this time frame, we will be unable to assist with cancellation due to the workflow of our warehouse.

    Once a customer has signed in into their account page, he/she may select the link "My Orders" on the far left side of the page. Here, the customer may view their recent orders and check the status of the order. In addition, once the order has left our warehouse the Customer will receive an email notification that the order has shipped and provide the appropriate tracking number.

    Our delivery service provider will deliver your order to your door; so your order will be waiting there for you when you arrive home. You may wish to make arrangements with a neighbor to pick up your order and keep it safe until you arrive.

    We are eager to provide our customers with the highest quality products. As such, our policy is to not ship any damaged products out of our warehouse, including: dented cans, broken or smashed bottles and packages. Anytime an order is damaged during shipment, we are happy to work with you. We may ask for pictures to assist us in filing a claim with FedEx for the shipping damages.

    We diligently inspect metal canned items for dents as we ship them to ensure that they are dent free when they leave our facility. Minor denting to cans (that does not impact the ability to open the can) that occurs in transit is foreseeable and acceptable and does not affect the safety of the product within. Please report major dents; punctured cans, broken air seals or dents that prevent cans from being opened.

    We do not accept returned food items. This policy is intended for the health and wellbeing of our Customers. The only exception would be in the case of damage verification for our carrier. If you receive a damaged item, you must report it to us within 7 days of delivery so that we can begin the claims process with our carrier. Do not discard the damaged item until you have contacted us. The carrier may require photo evidence or that the damaged item be returned.

    In the event that a product is damaged requiring a credit/refund this will be in the form of an Instant Credit to your account.

    Unfortunately, sometimes orders are lost during shipment. We do not receive notification from the shipper when this happens. Often times, our members will be the first to inform us regarding this occurrence. Upon notification, our Legendary Service Team will immediately contact the shipper to initiate a trace. They will send out delivery personnel within 48 hours to verify the address. After the shipper has completed the trace and confirmed the lost package, we will be able to address and resolve the issue.

    My Account Questions

    Each Customer is provided with “Sign In” access to manage their account at the top of our store’s pages. From their account dashboard, each Customer has an in-depth view of their Account Information, Managing Addresses, Order History , Gift Certificates and Instant Credits. Customers may access their account by clicking the "Sign In" link in the top middle of the website by entering their email address and the password. The "Account Dashboard" page gives a quick overview of the Member's account and important links.

    Once you have signed into your Account Dashboard page, you may select the link "Account Information" on the far left side of the page. Here, you may change your email address, name, date of birth (optional) or address information and then save the changes.

    Once you have signed into your Account Dashboard page, you may select the link "Account Information" on the far left side of the page. Here, you may select the check box labeled "Change Password" and fill out the necessary information for a password change. Then, simply save the changes.

    Once you have signed into your Account Dashboard page, you may select the link "Address Book" on the far left side of the page. Here, you may add or change you Billing and Shipping Addresses; in addition, you can set specific addresses as Default and store additional addresses.