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General Questions

The Green PolkaDot Box is Limited Liability Company (the “Company”) that operates in behalf of an online marketing organization comprised of Health Merchants; it is also the parent of Products That Work, a division that specializes in distribution of VERUM CBD and other effective supplement products.

Unfortunately, we are currently only shipping within the United States. We have received widespread interest from viewers in Canada. It is possible that sometime in the future we will expand outside of the U.S. We hope you will stay connected so that we can update you when this option becomes available.

All sales are final. We do not have a return or refund policy. We evaluate and deal with customer order situations and requests for product returns on a case-by-case basis in the event of unusual circumstances that may arise.

As a general policy, the Company is committed to provide such a high level of service that customer complaints are not necessary. In the rare case when a customer is dissatisfied for any reason, the Company will do everything reasonably possible to satisfy and retain the trust of that Customer. Customers with concerns or complaints are encouraged to immediately contact our Customer Service Department via the "live chat" function on the website or by email at customerservice@greenpolkadotbox.com.

If refunds are warranted, they are issued ONLY in the form of credit to the customer MY ACCOUNT which is accessible on the website. Failure to notify the Company of any shipping discrepancy or product damage within seven (7) calendar days of receipt of shipment will cancel a customer’s right to request a correction.

A Carnegie Mellon study found that online shopping is 35% less environmentally harmful compared to the traditional local retail model. Amazon calculates that they use 1/16 of the energy compared to other companies to get the same product to the consumer. A significant portion of a product's potential carbon footprint is caused by the consumer driving to the local retail store to pick it up. This is called the "last mile", the last leg of the journey. Having one large truck on the road with several deliveries in the same area is less environmentally harmful than having hundreds of cars driving a half an hour (or more!) round trip to their local co-op or health food store. Plus, if you choose to purchase all organic and non-GMO foods…that lowers your carbon footprint significantly!

Out of Stock Policy

Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock when the order is fulfilled. In this event, we make every effort to contact you by email immediately to notify you that your out-of-stock item will not be included in your shipped order. The email will also provide you with information regarding a credit back into your account for use on your next order.

Product Questions

We are happy to inform our members that we are committed to carrying only GMO-free products on our site.

Not all of our products are certified organic. For this reason, we have created labels (the small circle icons with different symbols inside) for each product. Each attribute (whether it is organic, gluten-free, vegan, kosher, etc.) is represented by an icon. By placing the cursor over any of the symbols, you can view a description of that attribute. After searching for a specific item, you can click on "Dietary Needs" at the top of the page and modify your search by selecting the characteristics that are important to you. In this way, we hope to be able to accommodate all of our members and their various dietary lifestyles!

We are constantly adding new brands. We hope that we will eventually be able to accommodate all dietary lifestyle needs with a comprehensive selection of the very best products! Customers are encouraged to make product suggestions that will then be passed on to our Board for review. Please feel free to share with us any other products that you would like to see available on the website. You can send those recommendations by clicking the "Request-a-Product" link in the footer of the website or through our “Legendary Service” page.

Shipping and Ordering Questions

Nationwide "General Good" orders (containing only dry goods) will be processed within 24 hours of the following business day, with the exception of holidays. After the order has processed, it will be shipped. Please note, our warehouse is not open over the weekend.

For a limited time : get FREE shipping on orders that are $50* or more in the continental U.S. with a Lowest Price Guarantee. Orders less than $50 are billed as follows:

  • Orders less than $50 = $7.95

For any orders weighing more than 63 lbs. a $5.00 surcharge will be applied for each 63 lbs in weight over the limit. Orders containing refrigerated/frozen products are currently restricted to areas within 2 day shipping from Utah and are charged an additional frozen surcharge as indicated below.

There is no minimum order requirement to purchase any products listed on our website. All products are shipped from our Utah warehouse with shipping and surcharges applicable.

Currently, the Green PolkaDot Box only allows persons residing in the Contiguous United States to place orders. Therefore, we do not ship outside the U.S. right now.

We do not ship to Hawaii, Alaska, and Puerto Rico at this time.

We currently use FedEx, UPS and USPS delivery services to ship to the continental U.S.

For customers who reside in Utah, a sales tax will apply to their order. For orders outside of Utah, there will be no sales tax.

Your credit card will be charged immediately following the checkout and purchase of your items.

Currently, we do not have the option of shipping to APO/FPO/PO boxes; but, we are hopeful that this will become a reality in the future. Stay tuned for updates.

Due to our warehousing logistics, once an order has been placed, we are unable to add or subtract items from an order. We can, however, cancel an order within 1 hour of the order being placed (Please see “Can I cancel my order”).

ALL ORDERS ARE FINAL. Once your credit card payment has been accepted and you have completed check out on our website, which includes presentation of a "success message" on the website and the electronic issuance of an order identification number to your email address. Requests for cancellation of your order shipment will not be accepted. Any attempt to cancel your shipment after your order has been placed will not be recognized nor interrupt or alter your shipment. If you have a dispute regarding your shipment please contact us at customerservice@greenpolkadotbox.com.

Once a customer has signed in into their account page, he/she may select the link "My Orders" on the far left side of the page. Here, the customer may view their recent orders and check the status of the order. In addition, once the order has left our warehouse the Customer will receive an email notification that the order has shipped and provide the appropriate tracking number.

Our delivery service provider will deliver your order to your door; so your order will be waiting there for you when you arrive home. You may wish to make arrangements with a neighbor to pick up your order and keep it safe until you arrive.

We are eager to provide our customers with the highest quality products. As such, our policy is to not ship any damaged products out of our warehouse, including: dented cans, broken or smashed bottles and packages. Anytime an order is damaged during shipment, we are happy to work with you. We may ask for pictures to assist us in filing a claim with FedEx for the shipping damages.

We diligently inspect metal canned items for dents as we ship them to ensure that they are dent free when they leave our facility. Minor denting to cans (that does not impact the ability to open the can) that occurs in transit is foreseeable and acceptable and does not affect the safety of the product within. Please report major dents; punctured cans, broken air seals or dents that prevent cans from being opened.

We do not accept returned food items. This policy is intended for the health and wellbeing of our Customers. The only exception would be in the case of damage verification for our carrier. If you receive a damaged item, you must report it to us within 7 days of delivery so that we can begin the claims process with our carrier. Do not discard the damaged item until you have contacted us. The carrier may require photo evidence or that the damaged item be returned.

In the event that a product is damaged requiring a credit/refund this will be in the form of an Instant Credit to your account.

Unfortunately, sometimes orders are lost during shipment. We do not receive notification from the shipper when this happens. Often times, our members will be the first to inform us regarding this occurrence. Upon notification, our Legendary Service Team will immediately contact the shipper to initiate a trace. They will send out delivery personnel within 48 hours to verify the address. After the shipper has completed the trace and confirmed the lost package, we will be able to address and resolve the issue.

My Account Questions

Each Customer is provided with “Sign In” access to manage their account at the top of our store’s pages. From their account dashboard, each Customer has an in-depth view of their Account Information, Managing Addresses, Order History , Gift Certificates and Instant Credits. Customers may access their account by clicking the "Sign In" link in the top middle of the website by entering their email address and the password. The "Account Dashboard" page gives a quick overview of the Member's account and important links.

Once you have signed into your Account Dashboard page, you may select the link "Account Information" on the far left side of the page. Here, you may change your email address, name, date of birth (optional) or address information and then save the changes.

Once you have signed into your Account Dashboard page, you may select the link "Account Information" on the far left side of the page. Here, you may select the check box labeled "Change Password" and fill out the necessary information for a password change. Then, simply save the changes.

Once you have signed into your Account Dashboard page, you may select the link "Address Book" on the far left side of the page. Here, you may add or change you Billing and Shipping Addresses; in addition, you can set specific addresses as Default and store additional addresses.